Effective Date: Current
Business Name: TapSuite
Contact Email: contact@tapsuite.com.au
Location: Victoria, Australia

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Overview

TapSuite (“we”, “us”, “our”) respects your privacy.
This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Use of TapSuite constitutes acceptance of this policy.

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Information We Collect

We may collect the following types of personal and business information:

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Business Information

• Business name, location, ABN, contact person
• Email address, phone number
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Account Information

• Login credentialsf
• User roles and permissions
• Profile preferences
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Customer Data (collected on your behalf)

• Customer name, email, mobile number
• Visit history, redemptions, rewards earned
• Push notification tokens and opt-in status
• Location-triggered interaction data (e.g., geofence triggers)
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Usage Data

• Logins and access times
• Feature usage
• Support/chat interactions
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Billing and Payment

• Billing address
• Subscription history
• Payment information (processed securely by third-party providers; TapSuite does not store card details)

We only collect information reasonably necessary for delivering and improving our services.

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How Information Is Collected

We collect information through:

• Sign-up forms and onboarding processes
• Use of the TapSuite platform
• Customer data uploaded by you
• Customer interactions with loyalty cards
• Communications with support
• Third-party integrations (e.g., payment processors, analytics tools)

We may also collect anonymised analytics to improve platform performance.

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How We Use Your Information

Your information may be used to:

• Provide access to TapSuite services
• Set up loyalty cards and customer programs
• Facilitate push notifications on your behalf
• Provide support and troubleshooting
• Improve site functionality and features
• Communicate updates, billing information, or policy changes
• Comply with legal obligations
• Enforce our Terms & Conditions and User Policy

TapSuite does not sell or rent customer or business data.

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Storage & Security

We store data using secure, reputable cloud providers.
We take reasonable steps to protect your information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Modification
• Disclosure

Only authorised staff and contractors may access personal data.

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Sharing Information

We may share information with:

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Trusted Third-Party Providers

• Payment processors
• Hosting and storage services
• Analytics and security tools
• Communication platforms

All third parties are required to protect your information under confidentiality obligations.

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Legal & Regulatory

We may disclose information where required by:

• Australian law
• Court order
• Law enforcement requests
• Regulatory authorities (including OAIC)

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Customer Data Responsibilities

If you upload or handle customer personal information:

• You must ensure you have lawful consent to store and use this data
• You must comply with your own privacy obligations under the Privacy Act 1988
• You must honour customer requests to access or delete their data

TapSuite processes customer data only on your behalf, as your service provider.

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Access & Correction

You may request:

• Access to personal information we hold
• Corrections to inaccurate, incomplete, or outdated data

Email: contact@tapsuite.com.au

We will respond within a reasonable timeframe.

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Marketing & Push Notifications

We may send:

• Service-related emails
• Important system updates
• Optional marketing updates (unsubscribe anytime)

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Your customers may receive push notifications if:

• They have added the loyalty card to Apple/Google Wallet
• They have opted in to notifications
• They have allowed location access
• They are within the geofence radius (e.g., 100m)

Notifications must comply with spam laws (Spam Act 2003).

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Cookies & Analytics

TapSuite may use:

• Cookies
• Tracking tools
• Analytics (e.g., usage heatmaps, device type data)

You can disable cookies through your browser settings.

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External Links

Our site and dashboard may contain links to third-party websites.
We are not responsible for the privacy practices of those sites.

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Changes to This Policy

We may update this Privacy Policy from time to time.
Material changes will be communicated via email or platform notifications.

Continued use of TapSuite constitutes acceptance of the updated policy.

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Complaints & Contact

For privacy questions or complaints:

📧 contact@tapsuite.com.au
📍 Victoria, Australia

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au

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User Policy

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Overview

This User Policy outlines the rules for using the TapSuite platform, including digital loyalty cards, stamp cards, customer management, and push notifications.

Use of TapSuite signifies your agreement to:

• This User Policy
• The TapSuite Terms & Conditions
• The TapSuite Privacy Policy

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Eligibility

You may use TapSuite only if you:

• Are 18 years or older
• Are a business owner or authorised representative
• Provide accurate account and billing information
• Ensure all staff comply with this policy

You are responsible for the behaviour and actions of team members who access your TapSuite account.

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Acceptable Use

You agree to use TapSuite:

• For lawful business activities
• To engage respectfully with customers
• To store customer information legally and ethically
• To send notifications only to customers who opted in
• In compliance with all local and federal laws
• Within the limits of your subscription tier

You must ensure your customers provide consent before receiving messages or location-based notifications.

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Prohibited Use

You must not:

• Send spam, harassing, or misleading notifications
• Use TapSuite to promote illegal or inappropriate content
• Collect customer data without explicit consent
• Upload harmful, malicious, or defamatory material
• Attempt to gain unauthorised access to the platform
• Reverse-engineer or tamper with TapSuite’s software
• Circumvent subscription limits (client caps, location caps, card limits)
• Misuse geolocation or push notification features
• Engage in fraudulent activity (e.g., fake redemptions or false visit logs)

Violations may result in immediate suspension.

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Customer Data & Consent Responsibilities

If you store or upload customer information, you confirm that:

• You have permission to use that data
• You have complied with the Privacy Act 1988
• Customers may request access or deletion at any time
• You will remove any customer who withdraws consent

TapSuite is not responsible for your misuse of customer data.

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Push Notifications

Notifications may only be sent to customers who:

• Have opted in
• Added the loyalty card to their wallet
• Enabled device permissions
• Are within geofence range (e.g. 100m)

You must not abuse push notifications or use them for irrelevant, excessive, or aggressive marketing.

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Platform Access & Availability

TapSuite aims to provide 24/7 access but does not guarantee uninterrupted service.
Downtime may occur due to:

• Maintenance
• Third-party service outages
• Technical issues outside TapSuite’s control

TapSuite is not liable for business losses resulting from downtime.

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Account Suspension & Termination

We may suspend or terminate your account if:

• You violate this policy
• You intentionally bypass plan limits
• You misuse customer data
• You engage in illegal activity
• You refuse to resolve repeated misuse warnings

Serious violations may lead to immediate termination without notice.

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Hardware Use — Loyalty Tablet

If your plan includes a loaned tablet:

• The device remains TapSuite property
• You must care for it reasonably
• You must return it if leaving the service within 12 months
• Damage may incur replacement fees
• Ownership may transfer after 12 months at TapSuite’s discretion

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Support

Support is available via email and WhatsApp depending on your plan:
📧 contact@tapsuite.com.au

Response times may vary but we aim to respond within 1 business day.

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Policy Updates

TapSuite may update this User Policy periodically.
You will be notified of significant changes.

Continued use of the platform indicates acceptance of updated policies.

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Contact

For questions or concerns:

📧 contact@tapsuite.com.au
📍 Victoria, Australia

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