Terms & Condition

Effective Date: Current
Business Name: TapSuite
Contact Email: contact@tapsuite.com.au
Location: Victoria, Australia

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TapSuite provides digital loyalty card solutions for businesses, including system setup, digital card design, push notifications, customer tracking, campaign tools, and optional hardware.

Service Overview

Each subscription includes:

• Support for one business location
• Defined client capacity (per plan)
• Custom branded loyalty cards
• Push notification features
• Admin/manager access
• Physical promotional material
• Optional loyalty tablet (see Section 5)

TapSuite may rely on third-party platforms to deliver certain features. TapSuite is not responsible for outages or downtime caused by external services.

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Plans & Features

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Growth Plan – $99/month

• 1 location
• Up to 250 active clients
• Unlimited push notifications
• Up to 3 active loyalty cards
• 10 manager seats
• A5 sign + holder
• Support via email & WhatsApp

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Pro Plan – $149/month

• 1 location
• Unlimited clients
• Unlimited push notifications
• Up to 10 active loyalty cards
• 50 manager seats
• Loaned loyalty tablet (see Section 5)
• Priority and technical support

If a payment fails:

Subscriptions are billed monthly. Annual discounts may be offered.

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Usage Limitations

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By using TapSuite, you agree to operate within your plan limits:

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Client Limit

• Growth Plan supports up to 250 active clients.
• If you exceed this limit, TapSuite may:
  • Notify you
  • Restrict new customer registrations
  • Require an upgrade
• If you refuse to upgrade, TapSuite reserves the right to cancel subscription renewal at the end of the current billing period.

Location Limit

• Each subscription includes one physical business location.
• Operating multiple venues requires a separate subscription or custom arrangement.
• If you exceed the location limit and refuse to upgrade, TapSuite may cancel subscription renewal.

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Active Cards

• You may only publish the number of active cards included in your plan.
• You may remove old cards to free up space.

TapSuite reserves the right to monitor account usage to ensure fair and appropriate use.

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Billing, Payments & Cancellations

• Subscriptions renew automatically each month.
• Payments are processed on the billing date you signed up.

Failed Payments

• TapSuite may retry the payment several times.
• After 7 days of non-payment, features may be restricted.
• After 14 days, your service may be suspended or cancelled.

TapSuite does not provide refunds for:

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Cancellation

You may cancel your subscription by emailing contact@tapsuite.com.au.
Your service will remain active until the end of your current billing period.

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Chargebacks

If a chargeback or payment dispute is filed:

• TapSuite may immediately suspend or terminate your service
• Hardware (if loaned) must be returned

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Refunds

• Change of mind
• Unused time within a billing cycle
• Setup fees or hardware fees
• Subscription cancellations made partway through a billing period

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Loyalty Tablet Loan (Pro Plan)

Pro subscribers may receive a tablet to support the loyalty program.

• The tablet remains TapSuite property unless otherwise agreed in writing.
• After 12 consecutive months on the Pro plan, TapSuite may grant permanent ownership at its discretion.
• If service is cancelled before 12 months, you must return the tablet within 7 business days.
• Loss, damage, or failure to return the tablet may result in a replacement fee.

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Data & Privacy Responsibilities

TapSuite securely processes customer data as required to deliver the service.

Your responsibilities:

• You must ensure your customers consent to receiving loyalty updates, messages, and push notifications.
• You retain ownership of customer data collected through your business.
• TapSuite does not use your customer data for marketing unless legally required or permitted.

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Intellectual Property

• All TapSuite branding, templates, system features, and digital card designs remain the intellectual property of TapSuite.
• You retain ownership of your business name, logo, and other assets provided to TapSuite.

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Prohibited Use

You agree not to:

• Misuse the system for spam, harassment, or misleading promotions
• Fraudulently create or redeem loyalty rewards
• Upload illegal or harmful content
• Bypass plan limits or attempt to manipulate the platform

Modifications to Terms

Violations may result in suspension or cancellation.

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Limitation of Liability

TapSuite is not liable for:

• Indirect, incidental, or consequential losses
• Loss of revenue, profit, or customer data
• Downtime caused by third-party software
• User error, misuse, or unauthorised access
• Business outcomes or marketing performance resulting from the loyalty program

TapSuite provides best-effort service but does not guarantee uninterrupted access.

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Governing Law

These Terms are governed by the laws of Victoria, Australia.
Any disputes will be resolved in Victorian courts.

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TapSuite may update these Terms & Conditions at any time.
You will be notified of material changes via email or platform notice.

Continued use of the service indicates acceptance of updated terms.

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